You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Antje Schubert, Königsberger Strasse 2, 79576 Weil am Rhein, Germany, info@soloko.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). For this purpose, you may use the enclosed sample withdrawal form, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the cost of returning the goods from Germany. Goods that come from abroad must be returned at our expense. You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.
Sample withdrawal form
If you want to revoke the contract, then send us an e-mail to info@soloko.com with the following information:
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
- Ordered on ()/received on ()
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date (*) Delete where not applicable
Return shipping labels (Germany only)
Without prejudice to your legal rights, we will provide you with free return labels for your return in Germany. We will send you the return label by e-mail. We will send you a link for a return label for this purpose. You can drop off the return shipment at a parcel store of the respective provider in Germany.
Cancellation policy created with Trusted Shops Rechtstexter in cooperation with FÖHLISCH Rechtsanwälte.